Q1. Can I have a sample order for led light? How to order samples?
A1: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Send inquiry at cnotact page,we will contact with you,and send you quotation.
Q2.What’s your payment term?Can you accept the Credit Card?
A2:We accept payment Western Union / Paypal / Visa. We accept payment by credit card.
Q3. What about the lead time?
A3:Sample needs 1-5 days, mass production time needs 1-2 weeks for order quantity more than 8000pcs.
Q4. Do you have any MOQ limit for led light order?
A4: Low MOQ, 1pc for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order for led light?
A6: Firstly let us know your requirements or application.Secondly we quote according to your requirements or our suggestions.Thirdly customer confirms the samples and places deposit for formal orders.Fourthly We arrange the production.
Q7: Do you offer guarantee for the products?
A7: Yes, we offer 3 years warranty to our products.
Q8: How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.